Effective Date: 08 January 2026
At DigitalPhy Media, we strive to maintain transparency in our billing and service practices. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.
A cancellation request is accepted only if it is made before a service agreement has been signed or accepted, and within 24 hours (1 day) of payment.
Cancellation requests must be submitted via official communication channels such as email or written confirmation.
Once an agreement is signed or accepted, the committed term and its fees are binding and cannot be cancelled, as set out in that agreement.
A refund can be requested only if no agreement has been signed or accepted, no work has started, and the request is made within 24 hours (1 day) of payment.
Once an agreement is signed or accepted, all amounts paid or invoiced are non-refundable to the fullest extent permitted by law.
If work has already started, resources have been allocated, or services have been delivered (partially or fully), the payment becomes non-refundable.
Approved refunds will be processed within 7-10 business days and credited to the original mode of payment.
Refunds will not be applicable in the following cases:
DigitalPhy Media reserves the right to evaluate and approve or reject refund requests as per this policy.